Outsourcing information technology, systems and services
Outsourcing information technology, systems and services
Journal of Management Information Systems
Research on IT outsourcing based on IT systems management
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
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In the latest 15 years, the use of IT outsourcing has exploded. With fast changing business environment and IT environment, the relationship between the clients and vendors are evolving from market type of buyer-seller relationship to partnership relationship. Partnership outsourcing has been the trend of IT outsourcing. Some scholar identified five levels of integration for succeed strategic alliance: strategic integration, tactical integration, operational integration, interpersonal integration and cultural integration. We think the five levels integration is also important to the success of partnership outsourcing, but they're not enough. Besides the five levels integration, we should add knowledge integration that is also very important to the success of IT outsourcing partnership. This paper is to discuss all the six levels integration in IT outsourcing partnership. And concluding that only when the client and vendor implement tightly integrate at all the six levels, the partnership can run smoothly, and the client and the vendor can achieve sufficient communication, cooperation and control to the partnership.