Evaluating Web Usability With MiLE+

Authors:
Luca Triacca;Alessandro Inversini;Davide Bolchini
Affiliations:
TEC-Lab, University of Lugano, Switzerland;TEC-Lab, University of Lugano, Switzerland;TEC-Lab, University of Lugano, Switzerland
Venue:
WSE '05 Proceedings of the Seventh IEEE International Symposium on Web Site Evolution
Year:
2005

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Abstract

Websites (or more in general interactive applications) need to be evaluated from a usability perspective for improving their quality for the endusers. This paper introduces a systematic methodology called MiLE+ which proposes an innovative approach to usability evaluation under several aspects. The main original feature is the separation between applicationindependent analysis (based on usability principles) and application-dependent analysis (based on the requirements of the application). The paper explores the differences between these types of analysis and presents the activities for carrying them out in an effective way.