An interactive system for negotiation in e-commerce with incremental user knowledge

  • Authors:
  • Mashrur Mia;S. P. Mudur;T. Radhakrishnan

  • Affiliations:
  • Department of Computer Science and Software Engineering, Concordia University, Montreal, Canada;Department of Computer Science and Software Engineering, Concordia University, Montreal, Canada;Department of Computer Science and Software Engineering, Concordia University, Montreal, Canada

  • Venue:
  • CASCON '05 Proceedings of the 2005 conference of the Centre for Advanced Studies on Collaborative research
  • Year:
  • 2005

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Abstract

In retail electronic commerce, incomplete user knowledge is a reality that must be addressed by electronic negotiation models and systems. This is particularly true in the case of multi-attribute products where valid product-configurations may require several constraints on attribute-values to be satisfied. Often, in such cases, the individual buyer refines the preferences for individual attributes as more and more information is exchanged during the negotiation process in an incremental fashion. In this paper, we consider how the negotiating parties can benefit from the incremental knowledge as the negotiation progresses. We assume the trust between the customer and merchant is such that the negotiation is for the purpose of seeking a mutually acceptable configuration of the product and its price. We have implemented a prototype system in which negotiation takes place between a human customer and multiple autonomous software agents, each carrying out sales operations on behalf of different merchants. We also describe the architecture of such an interactive multi-issue negotiation system on a distributed platform. The paper describes the various models we have used, and the multi-agent based software architecture that facilitates the interaction and the user interface. Our initial experiences with the prototype gives hope that e-commerce negotiation systems, in future, can benefit by making use of the incremental knowledge during the negotiation process.