Cost/benefit analysis for incorporating human factors in the software lifecycle
Communications of the ACM
Stimulating change through usability testing
ACM SIGCHI Bulletin
Cost-benefit analysis of iterative usability testing
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
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I first read "Improving the usability of programming publications" by Bethke et al. ten years ago when I was writing hardware manuals for a computer company.