Usability testing in the real world
ACM SIGCHI Bulletin
Designing user interfaces for software
Designing user interfaces for software
User performance with command, menu, and iconic interfaces
Advances in human-computer interaction
Optimization criteria for checkpoint placement
Communications of the ACM
Iterative methodology and designer training in human-computer interface design
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Bridging the communication gap in the workplace with usability engineering
SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
Are we really entering a post-usability era?
ACM SIGDOC Asterisk Journal of Computer Documentation
Usability in practice: alternatives to formative evaluations-evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Studying document usability: grasping the nettles
ACM SIGDOC Asterisk Journal of Computer Documentation
Evaluating usability: using models of argumentation to improve persuasiveness of usability feedback
Proceedings of the 7th ACM conference on Designing interactive systems
Journal of Systems and Software
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Usability testing is often viewed as a way to improve the usability of products. Testing can, however, have a larger, long-range influence on the way an organization develops its products. As a test specialist, you can use a usability test or set of tests to diagnose such factors as the effectiveness of product design technologies, the technical and managerial skills of the people who produce products, and how well the members of a design team are working together. To make diagnoses at this level, you must keep a focus on the underlying causes of the strengths and weaknesses of the usability of products. To have a long-range impact on the way an organization develops products, usability test specialists need to view themselves as change agents. You must involve designers in test planning and execution, and write reports that speak about the underlying causes of the problems users have with products.