Designing technology for the developing world
interactions - Offshoring? Welcome to the new global village
Information and social support for semi-literate people living with HIV
interactions - Societal interfaces: solving problems, affecting change
"Narrowcast yourself": designing for community storytelling in a rural Indian context
Proceedings of the 7th ACM conference on Designing interactive systems
Artifact-mediated society and social intelligence design
Artificial intelligence
Software engineering in developing communities
Proceedings of the 2010 ICSE Workshop on Cooperative and Human Aspects of Software Engineering
Social intelligence design and human computing
ICMI'06/IJCAI'07 Proceedings of the ICMI 2006 and IJCAI 2007 international conference on Artifical intelligence for human computing
Cultural Heritage: Cultural reinterpretation and resonance: The San and hip-hop
Computers and Graphics
Understanding culturally distant end-users through intermediary-derived personas
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Social intelligence design for knowledge circulation
DNIS'10 Proceedings of the 6th international conference on Databases in Networked Information Systems
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Connecting people across the “digital divide” is as much a social effort as a technological one. We are developing a community-centred approach to learn how interaction techniques can compensate for poor communication across the digital divide. We have incorporated the lessons learned regarding social intelligence design in an abstraction and in a device called the SoftBridge. The SoftBridge allows communication to flow from endpoints through adapters, getting converted if necessary, and out to destination endpoints. Field trials are underway with two communities in South Africa: disadvantaged Deaf users and an isolated rural community. Initial lessons learned show that we have to design user interfaces that allow users to understand and cope with delay. We also learned that social concerns are often more important than the technical issues in designing such systems.