Dialogue helpsystem based on flexible matching of user query with natural language knowledge base

Authors:
Sadao Kurohashi;Wataru Higasa
Affiliations:
Kyoto University, Yoshida-honmachi, Sakyo, Kyoto, Japan;Kyoto University, Yoshida-honmachi, Sakyo, Kyoto, Japan
Venue:
SIGDIAL '00 Proceedings of the 1st SIGdial workshop on Discourse and dialogue - Volume 10
Year:
2000

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Abstract

This paper describes a dialog help-system which advises users in using computer facilities and software applications provided by the Center for Information and Multimedia Studies, Kyoto University. The system employs a knowledge base written in natural language and retrieves a proper knowledge unit by flexible matching of user query with the knowledge base. The system is running since July 1999, received about 2,000 queries for the first seven months, and answered about 40% of them satisfactory.