A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction

Authors:
Chris Mann;Frank Maurer
Affiliations:
University Of Calgary;University Of Calgary
Venue:
ADC '05 Proceedings of the Agile Development Conference
Year:
2005

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Abstract

This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a Scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.