A behavioural model for information retrieval system design
Journal of Information Science
Information seeking in electronic environments
Information seeking in electronic environments
Journal of the American Society for Information Science
Emotion & design: attractive things work better
interactions
Information seeking and mediated searching. Part 2: uncertainty and its correlates
Journal of the American Society for Information Science and Technology
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
IEEE Software
Modeling the information-seeking behavior of social scientists: Ellis's study revisited
Journal of the American Society for Information Science and Technology
ACM SIGCHI Bulletin
Search user interfaces: Best practices and future visions
Journal of the American Society for Information Science and Technology
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
The role of subjective factors in the information search process
Journal of the American Society for Information Science and Technology
EPCE'11 Proceedings of the 9th international conference on Engineering psychology and cognitive ergonomics
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Recent research highlights the potential relevance of emotions in interface design. People can no longer be modeled as purely goal-driven, task-solving agents: They also have affective motivations for their choices and behavior implying an extended mandate for search design. Absent from current Web design practice, however, is a pattern for emotive criticism and design reflecting these new directions. Further, discussion of emotions and Web design is not limited to visual design or aesthetic appeal: Emotions users have as they interact with information also have design implications. The author outlines a framework for understanding users' emotional states as they seek information on the Web. It is inspired largely by Carol Kuhlthau's (1991, 1993, 1999) work in library services, particularly her information searching process (ISP), which is adapted to Web design practice. A staged approach resembling traditional models of information seeking behavior is presented here as the basis for creating appropriate search and navigation systems. This user-centered framework is flexible and solution-oriented, enjoys longevity, and considers affective factors. Its aim is a more comprehensive, conceptual analysis of the user's entire information search experience. © 2006 Wiley Periodicals, Inc.