Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
The effects of national culture on ERP implementation: a study of Colombia and Switzerland
Enterprise Information Systems
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The aim of enterprise resource planning (ERP) systems is to integrate a company's information systems and to make the company's business processes more efficient. ERP systems are commercial-off-the-shelf products (COTS) that seldom totally fit into the company's existing business processes. Contextual design (CD) can be used to model the context of use of an ERP system. Three cases demonstrate that the application of CD supports the selection of a suitable system and helps the organization and people adjust their tasks to the new ERP system's processes.