Trust in new decision aid systems

Authors:
Hasmik Atoyan;Jean-Rémi Duquet;Jean-Marc Robert
Affiliations:
École Polytechnique de Montréal, Department of Mathematics and Industrial Engineering, Montréal, Québec, Canada;Lockheed Martin Canada, Montréal, Québec, Canada;École Polytechnique de Montréal, Department of Mathematics and Industrial Engineering, Montréal, Québec, Canada
Venue:
IHM '06 Proceedings of the 18th International Conferenceof the Association Francophone d'Interaction Homme-Machine
Year:
2006

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Abstract

One of the main challenges to face concerning the safe utilization of new technologies in complex systems concerns the level of trust the operators have in the system. Danger exists when the operators have a low level of trust in it, as well as it also exists when they overtrust the system. This paper presents an extensive review of theoretical, empirical, and experimental studies on trust in systems. Its goal is to help system designers by proposing a set of design rules and guidelines on how to support appropriate trust tuning in new decision aid systems.