Integrated development and maintenance for the release, delivery, deployment, and customization of product software: a case study in mass-market ERP software: Practice Articles

Authors:
Slinger Jansen;Gerco Ballintijn;Sjaak Brinkkemper;Arco van Nieuwland
Affiliations:
Institute of Information and Computing Sciences, Utrecht University, P.O. Box 80.089, 3508 TB, Utrecht, The Netherlands;Center for Mathematics and Computer Science, P.O. Box 94079, 1090 GB, Amsterdam, The Netherlands;Institute of Information and Computing Sciences, Utrecht University, P.O. Box 80.089, 3508 TB, Utrecht, The Netherlands;Institute of Information and Computing Sciences, Utrecht University, P.O. Box 80.089, 3508 TB, Utrecht, The Netherlands
Venue:
Journal of Software Maintenance and Evolution: Research and Practice - IEEE International Conference on Software Maintenance (ICSM2005)
Year:
2006

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Abstract

The maintenance of enterprise application software at a customer site is a complex task for software vendors. This complexity results in a significant amount of work and risk. This article presents a case study of a product software vendor that tries to reduce this complexity by integrating product data management (PDM), software configuration management (SCM), and customer relationship management (CRM) into one system. The case study shows that by combining these management areas in a single software knowledge base, software maintenance processes can be automated and improved, thereby enabling a software vendor of enterprise resource planning software to serve a large number of customers with many different product configurations. Copyright © 2006 John Wiley & Sons, Ltd.