Intelligent dialogues in automated telephone services
Interactive speech technology
Human-computer interaction
Truth is beauty: researching embodied conversational agents
Embodied conversational agents
Designing Interactive Speech Systems: From First Ideas to User Testing
Designing Interactive Speech Systems: From First Ideas to User Testing
An empirical study on the trustworthiness of life-like interface agents
Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design-Volume 2 - Volume 2
Interacting with Computers
Gender affordances of conversational agents
Interacting with Computers
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This chapter describes an experimental approach to the evaluation of embodied conversational agents (ECAs) within eCommerce contexts and exemplifies the approach with three case studies. Results are presented from three experiments into the usability of eCommerce applications employing 3D ECAs within the domain of eRetail and eBanking.The findings described here confirm user preferences for applications in which the agent acts as a conversational partner compared with a non-visual telephone application using speech recognition. Further, data in this chapter confirm the positive role of ECAs in interfaces and the benefits to that role of adding other modalities such as text output.