A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
Bringing design to software
Information ecologies: using technology with heart
Information ecologies: using technology with heart
The status of helpdesk support
Communications of the ACM - Internet abuse in the workplace and Game engines in scientific research
Using real-life troubleshooting interactions to inform self-assistance design
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Participatory design: one step back or two steps forward?
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Collaborative design of an oceanographic event logger
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Participatory maintenance-in-use: users' role in keeping systems alive
Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2
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Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support, here coined 'participatory IT-support'. The paper presents characteristics of participatory IT-support and suggests a method for identifying qualified candidates for the support position in organizations.