The status of helpdesk support

Authors:
Chittibabu Govindarajulu
Affiliations:
Department of LeBow College of Business at Drexel University, Philadelphia, PA
Venue:
Communications of the ACM - Internet abuse in the workplace and Game engines in scientific research
Year:
2002

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Abstract

What do end users want? A survey of helpdesk services found they're more likely to turn to informal and online sources of support, including friends and vendors.