IT support services for telecommuting workforce

Authors:
Tuncay Bayrak
Affiliations:
Western New England University, Department of Business Information Systems, 1215 Wilbraham Rd., Springfield, MA 01119, USA
Venue:
Telematics and Informatics
Year:
2012

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Abstract

Organizations are in the process of moving to a network-based operating structure. Telecommuting is just a corollary of this push. While new information technologies allow for a highly mobile work force that can work from remote locations across the world, this begs the question how does supporting this new telecommuting workforce differ from supporting employees in a regular office. The purpose of this study is to describe how telecommuting and a telecommuter differ from in situ working and the desk-bound worker and how this difference dictates different approaches to providing various services such as IT support services for telecommuters. Our goal is to provide a framework to assist IT managers in addressing issues of how to support telecommuting employees to maximize their potential benefits.