In search of query patterns: a case study of a university OPAC

  • Authors:

  • Eng Pwey Lau;Dion Hoe-Lian Goh

  • Affiliations:

  • Division of Information Studies, School of Communication and Information, Nanyang Technological University, Singapore, Singapore;Division of Information Studies, School of Communication and Information, Nanyang Technological University, Singapore, Singapore

  • Venue:
  • Information Processing and Management: an International Journal
  • Year:
  • 2006

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Abstract

A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester's worth of OPAC transaction logs were obtained and from these, 641, 991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users' search experience with the NTU OPAC.