The vocabulary problem in human-system communication
Communications of the ACM
A field study of the software design process for large systems
Communications of the ACM
Using latent semantic analysis to improve access to textual information
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
gIBIS: a hypertext tool for exploratory policy discussion
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Scaling up: a research agenda for software engineering
Communications of the ACM
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
A framework for developing experience-based usability guidelines
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
From “folklore” to “living design memory”
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Design Rationale: Concepts, Techniques, and Use
Design Rationale: Concepts, Techniques, and Use
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Knowledge construction in software development: the evolving artifact approach
Knowledge construction in software development: the evolving artifact approach
Bridging the gap between face-to-face communication and long-term collaboration
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Toward computational support for software process improvement activities
Proceedings of the 20th international conference on Software engineering
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This paper describes a cycle in which organizational learning and work serve each other. Experience in a real-world software development project has led us to identify several key challenges for informing software design through organizational learning. A discussion of these challenges presents steps taken toward addressing them, as well as barriers remaining. The Group Interactive Memory Manager (GIMMe) system is presented along with early results from use of the system in software design projects.