Module modeling and economic optimization for large-scale AS/RS
WSC '89 Proceedings of the 21st conference on Winter simulation
Linear programming
Rostering by iterating integer programming and simulation
Proceedings of the 30th conference on Winter simulation
Call center simulation in Bell Canada
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Simulation of a claims call center: a success and a failure
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Multiobjective optimization and analysis of picking/conveyance systems
WSC' 90 Proceedings of the 22nd conference on Winter simulation
Simulation with Arena
Call center simulations: call center simulation modeling: methods, challenges, and opportunities
Proceedings of the 35th conference on Winter simulation: driving innovation
Proceedings of the 35th conference on Winter simulation: driving innovation
Proceedings of the 35th conference on Winter simulation: driving innovation
A manager-friendly platform for simulation modeling and analysis of call center queueing systems
WSC '04 Proceedings of the 36th conference on Winter simulation
Analyzing skill-based routing call centers using discrete-event simulation and design experiment
WSC '04 Proceedings of the 36th conference on Winter simulation
Optimization and analysis of staffing problems at a retail store
Proceedings of the Winter Simulation Conference
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An inbound call center of a city-gas company was simulated to examine the proper target of the service level procedures were proposed to find the optimal number of agents, considering their skills and the scheduling of the agents to meet the frequency of customer calls. First, integer programming was adopted to obtain an initial feasible solution. Second, a special-purpose system was designed and developed to modify planned recesses for each agent. Then, optimal solutions were obtained by performing simulation together with direct-search methods. The proposed procedure was applied to a real case in order to confirm its effectiveness.