Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Iterative methodology and designer training in human-computer interface design
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Usability engineering turns 10
interactions
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
The Usability Problem Taxonomy: A Framework for Classificationand Analysis
Empirical Software Engineering
Proceedings of HCI International (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Ergonomics and User Interfaces-Volume I - Volume I
Describing usability problems: are we sending the right message?
interactions - All systems go: how Wall street will benefit from user-centered design
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Usability engineers rely on the usability information generated during evaluation activities to make decisions on which usability problems to fix and how to fix them. Anecdotal evidence, however, suggests that usability engineers often do not capture all necessary usability data, which limits their ability to understand and correct usability problems. We believe that the necessary usability data is the user's immediate intention, a term that we use to refer to the type of action involved (e.g., sensory, cognitive, physical) in the context of the user's interaction with the interface when the user experiences a usability problem. We discuss exploratory studies and an analogy to diagnosis in the medical field that led to the development of the concept of immediate intention. In addition, we introduce the Wizard, a tool for helping usability engineers identify immediate intention, and present the results of formative studies of the Wizard.