Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Strategic information technology investments: guidelines for decision making
Journal of Management Information Systems
Corporate systems management: an overview and research perspective
Communications of the ACM
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Strategic management of information technology investments: an options perspective
Strategic information technology management
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Strategic payoff from EDI as a function of EDI embeddedness
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Understanding Sustained Participation in Open Source Software Projects
Journal of Management Information Systems
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The worldwide environment in which strategic information technology (IT) initiatives are deployed is changing. Increasingly, these IT investments are intended to produce not only internal operating efficiencies and cost savings but also external market outcomes. The linkage between IT investments and business value is critical in the service sector for industries, such as financial services, transportation, and retailing, where IT is an integral part of the products and services delivered to customers. Using case study research data from six large North American companies and recent theory as our guide, this paper identifies ways in which information systems (IS) organizations can become more innovative by using learning as the bridge between working and innovation. To illustrate the findings, we present data from a case study at Sun Life Assurance Company of Canada, a large, multinational North American insurance company.