Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Work structures and shifts: an empirical analysis of software specification teamwork
ICSE '89 Proceedings of the 11th international conference on Software engineering
User interface requirements for face to face groupware
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Determinants and patterns of control over technology in a computerized meeting room
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Computer-mediated communication for intellectual teamwork: a field experiment in group writing
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
An ethnographic study of distributed problem solving in spreadsheet development
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Communications of the ACM - Special issue on computer graphics: state of the arts
Exploring the impact of face-to-face collaborative technology on group writing
Journal of Management Information Systems
Because Time Matters: Temporal Coordination in Global Virtual Project Teams
Journal of Management Information Systems
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In this study we observed the coordination activities of groups collaboratively writing in a low-structure computer-supported meeting room. We used video analyses of the sessions to identify well-coordinated and poorly coordinated groups. Through user questionnaires, group members evaluated their work processes and products as well as the computer-supported environment. Writing experts independently rated the quality of the groups' final documents.We discovered that quality of coordination was strongly tied to groups' evaluations of their work processes, work products, and tools. Well-coordinated groups tended to be more efficient than poorly coordinated groups although we observed no differences in the quality of their documents. We also identify what coordination strategies lead to effective group work and offer suggestions for additional tools to facilitate coordination.