Boundary spanning in offshored ISD projects: a project social capital perspective
Proceedings of the special interest group on management information system's 47th annual conference on Computer personnel research
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
A multilevel view on interpersonal knowledge transfer
Journal of the American Society for Information Science and Technology
Identifying different antecedents for closed vs open knowledge transfer
Journal of Information Science
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Information systems (IS) projects involving multiple organizations are very common today. Knowledge integration in such projects is a complex task of integrating diverse knowledge bases across organizations that may possess distinct strategic goals and even conflicting interests. Prior research has indicated that social capital, a resource based on social relationships, positively influences knowledge integration and interorganizational relationships, but the exact nature of the interaction has been unclear. Based on an in-depth case study, this article examines a four-organization (three clients and one IT service provider) collaborative IS project wherein the clients were business partners for 7 years when they embarked on the project. The study explicitly identifies the roles through which social capital can be leveraged for knowledge integration in a collaborative IS project. Findings suggest that social capital can be leveraged as a motivator, an integrator, and a facilitator during the various stages of a collaborative IS project. © 2007 Wiley Periodicals, Inc.