Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Evaluating the management of enterprise systems with the balanced scorecard
Information technology evaluation methods and management
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Managerial Competences for ERP Journeys
Information Systems Frontiers
A Critical Success Factors Model For ERP Implementation
IEEE Software
Value-based software engineering
ACM SIGSOFT Software Engineering Notes
Dynamic interactive framework to link business intelligence with strategy
International Journal of Information Technology and Management
On performance evaluation of ERP systems with fuzzy mathematics
Expert Systems with Applications: An International Journal
Cross-organizational ERP management: how to create a successful business case?
Proceedings of the 2009 ACM symposium on Applied Computing
International Journal of Business Information Systems
A structural equation model for analyzing the impact of ERP on SCM
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
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Although there is no analytical framework for assessing the organizational benefits of ERP systems, several researchers have indicated that the balanced scorecard (BSC) approach may be an appropriate technique for evaluating the performance of ERP systems. This paper fills this gap in the literature by providing a balanced-scorecard based framework for valuing the strategic contributions of an ERP system. Using a successful SAP implementation by a major international aircraft engine manufacturing and service organization as a case study, this paper illustrates that an ERP system does indeed impacts the business objectives of the firm and derives a new innovative ERP framework for valuing the strategic impacts of ERP systems. The ERP valuation framework, called here an ERP scorecard, integrates the four Kaplan and Norton's balanced scorecard dimensions with Zuboff's automate, informate and transformate goals of information systems to provide a practical approach for measuring the contributions and impacts of ERP systems on the strategic goals of the company.