A classification for better use of ERP systems

Authors:
Valérie Botta-Genoulaz;Pierre-Alain Millet
Affiliations:
Laboratoire PRISMa, INSA de Lyon, INSA-GI, bât Jules Verne, Villeurbanne Cedex, France;Laboratoire PRISMa, INSA de Lyon, INSA-IF, bât Blaise Pascal, Villeurbanne Cedex, France
Venue:
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Year:
2005

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Abstract

Companies have invested considerable resources in the implementation of enterprise resource planning (ERP) systems. The results initially expected have rarely been reached. The optimisation (or efficient use) of such information systems is nowadays becoming a major factor for firms striving to reach their performance objectives. After presenting a synthesis of several studies on ERP projects, we build on the findings of a French investigation into the assessment and optimisation of ERP performance. A classification of company positions regarding their ERP use, based on both software maturity and strategic deployment directions, and an improvement process are proposed. Industrial cases allow validation of this approach.