Fuzzy-Data Envelopment Analysis approach to Enterprise Resource Planning system analysis and selection

Authors:
Amirhossein Ghapanchi;Mohammad Hamed Jafarzadeh;Mohammad Hossein Khakbaz
Affiliations:
Department of Information Systems, Technology and Management, Australian School of Business, The University of New South Wales, Sydney 2052, NSW, Australia.;Faculty of Management, University of Tehran, Gisha Brigde, Jalale-ale-ahmad High way, Tehran 141556311, Iran.;School of Industrial Engineering, Tarbiat Modares University, Gisha Brigde, Jalale-ale-ahmad High way, Tehran 14115111, Iran
Venue:
International Journal of Information Systems and Change Management
Year:
2008

Citing 15
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Abstract

Nowadays, companies have invested considerable resources in the implementation of Enterprise Resource Planning (ERP) systems. As a comprehensive software solution, ERP seeks to integrate all departments and functions of a company into a single computer system that can satisfy all departments' information needs. Many companies have wasted millions of dollars as a consequence of failed ERP implementation and adoption. Some of these failures come back to the selection of an ineffective ERP system. This article seeks to propose a method for selecting appropriate ERP systems, to enable firms' decision-makers to achieve an overall consensus by using a decision support process. In addition, since estimating distinct and precise data in the field of Information Systems is hard, a Fuzzy-Data Envelopment Analysis model is used to evaluate the value of each ERP software solution using subjective judgments made by a group of high prestigious IT experts in the petrochemical industry.