Term-weighting approaches in automatic text retrieval
Information Processing and Management: an International Journal
Mining association rules between sets of items in large databases
SIGMOD '93 Proceedings of the 1993 ACM SIGMOD international conference on Management of data
A self-improving helpdesk service system using case-based reasoning techniques
Computers in Industry
Error repair and knowledge acquisition via case-based reasoning
Artificial Intelligence - Special issue: artificial intelligence research in Japan
Learning and Revising User Profiles: The Identification ofInteresting Web Sites
Machine Learning - Special issue on multistrategy learning
Managing gigabytes (2nd ed.): compressing and indexing documents and images
Managing gigabytes (2nd ed.): compressing and indexing documents and images
Data mining: concepts and techniques
Data mining: concepts and techniques
A problem solving model for collaborative agents
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 2
Modern Information Retrieval
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Content-Independent Task-Focused Recommendation
IEEE Internet Computing
Data Mining: An Overview from a Database Perspective
IEEE Transactions on Knowledge and Data Engineering
Mining Sequential Patterns: Generalizations and Performance Improvements
EDBT '96 Proceedings of the 5th International Conference on Extending Database Technology: Advances in Database Technology
ICDE '95 Proceedings of the Eleventh International Conference on Data Engineering
Fast Algorithms for Mining Association Rules in Large Databases
VLDB '94 Proceedings of the 20th International Conference on Very Large Data Bases
Using Taxonomy, Discriminants, and Signatures for Navigating in Text Databases
VLDB '97 Proceedings of the 23rd International Conference on Very Large Data Bases
A Framework that uses Repositories for Information Systems and Knowledge Integration
ASSET '99 Proceedings of the 1999 IEEE Symposium on Application - Specific Systems and Software Engineering and Technology
A Data Mining Methodology and Its Application to Semi-Automatic Knowledge Acquisition
DEXA '97 Proceedings of the 8th International Workshop on Database and Expert Systems Applications
Process-Aware Knowledge Retrieval
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
KnowledgeScope: managing knowledge in context
Decision Support Systems
Stimulating knowledge discovery and sharing
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Ontological user profiling in recommender systems
ACM Transactions on Information Systems (TOIS)
Task-based K-Support system: disseminating and sharing task-relevant knowledge
Expert Systems with Applications: An International Journal
Development of an intelligent quality management system using fuzzy association rules
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Zero anaphora resolution by case-based reasoning and pattern conceptualization
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Operational support in fish farming through case-based reasoning
IEA/AIE'12 Proceedings of the 25th international conference on Industrial Engineering and Other Applications of Applied Intelligent Systems: advanced research in applied artificial intelligence
Proactive search enabled context-sensitive knowledge supply situated in computer-aided engineering
Advanced Engineering Informatics
Towards effective course-based recommendations for public tenders
International Journal of Knowledge and Web Intelligence
Hi-index | 12.06 |
Problem-solving is an important process that enables corporations to create competitive business advantages. Traditionally, case-based reasoning techniques have been widely used to help workers solve problems. However, conventional approaches focus on identifying similar problems without exploring the information needs of workers during the problem-solving process. Such processes are usually knowledge intensive tasks; therefore, workers need effective knowledge support that gives them the information necessary to identify the causes of a problem and enables them to take appropriate action to resolve the situation. In this paper, we propose a mining-based knowledge support system for problem-solving. In addition to adopting case-based reasoning to identify similar situations and the action taken to solve them, the proposed system employs text mining (information retrieval) techniques to extract the key concepts of situations and actions. These concepts form profiles that model workers' information needs when handling problems. Effective knowledge support can thus be facilitated by providing workers with situation/action-relevant information based on the profiles. Moreover, association rule mining is used to discover hidden knowledge patterns from historical problem-solving logs. The discovered patterns identify frequent associations between situations and actions, and can therefore provide decision-making knowledge, i.e., appropriate actions for handling specific situations. We develop a prototype system to demonstrate the effectiveness of providing situation/action relevant information and decision-making knowledge to help workers solve problems.