Customisable collaborative editing supporting the work processes of organisations

  • Authors:
  • Claudia-Lavinia Ignat;Moira C. Norrie

  • Affiliations:
  • Institute for Information Systems, ETH Zurich, Zurich, Switzerland;Institute for Information Systems, ETH Zurich, Zurich, Switzerland

  • Venue:
  • Computers in Industry - Special issue: Collaborative environments for concurrent engineering
  • Year:
  • 2006

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Abstract

The development of customisable working environments that not only manage information and communication, but also support the work processes of organisations is very important. In this paper we describe a collaborative approach that offers customisation in terms of the modes of collaboration that can be used alternatively in different stages of a project, i.e. synchronous and asynchronous, for two main classes of documents, textual and graphical. Moreover, by using a hierarchical structure for representing the documents, we offer a flexibility of working at different granularity levels. We highlight the fact that the real-time and asynchronous modes of communication use the same basic mechanisms for maintaining consistency in the collaborative environments.