Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response
Computer Supported Cooperative Work
Stereotypical trust and bias in dynamic multiagent systems
ACM Transactions on Intelligent Systems and Technology (TIST) - Special section on agent communication, trust in multiagent systems, intelligent tutoring and coaching systems
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This paper discusses challenges to coordination in the emergency operations center (EOC). A county-level EOC is made up of representatives from a range of organizations including local government, fire, police, hospital, utility, and Red Cross representatives. These ad hoc teams are tasked with coming together during an emergency to obtain and deliver resources to first responders on the scene of the disaster, as well coordinating transportation of casualties, tracking of fatalities, and establishment of shelters. Two county-level exercises were observed. Themes were identified across the two exercises. Recommendations for better supporting coordination in crisis management are offered.