Technology and privacy
Trust and accountability: preserving human values in interactional experience
CHI 98 Cconference Summary on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Secrets & Lies: Digital Security in a Networked World
Secrets & Lies: Digital Security in a Networked World
Unpacking "privacy" for a networked world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
A study of preferences for sharing and privacy
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Editorial: why HCI research in privacy and security is critical now
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Who goes there? internet banking: a matter of risk and reward
ACISP'05 Proceedings of the 10th Australasian conference on Information Security and Privacy
Security and usability: the gap in real-world online banking
NSPW '07 Proceedings of the 2007 Workshop on New Security Paradigms
A fuzzy classification approach to assess e-commerce security perception
International Journal of Business Information Systems
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This paper examines the users' perspective on the security of Internet banking in Australia within the social context. This user-centered design approach supplements the technological and industrial approaches to security. The user-centered research on banking was conducted at the Royal Melbourne University of Technology University and Griffith University, both of which are part of the Smart Internet Technology Cooperative Research Centre. We conclude that the most effective way to increase the perception of Internet banking security is to increase ease of use, convenience, personalisation and trust. Without the perception of security, there will be little trust in banking and transactions on the Internet. This will impede the use of Internet banking and e-commerce which are increasingly important aspects of the nation's critical infrastructure.