Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Engineering ethnography in the home
Conference Companion on Human Factors in Computing Systems
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
The rise of personal Web pages at work
CHI 98 Cconference Summary on Human Factors in Computing Systems
Virtual environments at work: ongoing use of MUDs in the workplace
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Sharing usability information in interactive system development
Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
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In field studies designed to uncover opportunities for computationally-intensive business applications, we observed an interaction pattern we term "constellations" in which people depend on a variety of people and information sources to perform the duties of their employ. Constellations are significant for several reasons, constellations extensively cross organizational and corporate boundaries, the value of a constellation depends on the individual being appropriately in sync at any one time with the elements of the constellation, constellations are uniquely defined in terms of the individual who draws maximum benefit from that particular collection of people and information, and the value from a constellation derives from all of the elements existing in a particular work context to support the individual who is the hub of the constellation. From a design perspective, the implications are for CSCW technologies that do not assume well-defined organizational and corporate boundaries, but rather that support individual access to and management of personal connections and interactions.