Meaning-making across remote sites: how delays in transmission affect interaction

  • Authors:
  • Karen Ruhleder;Brigitte Jordan

  • Affiliations:
  • University of Illinois;Xerox Palo Alto Research Center

  • Venue:
  • ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
  • Year:
  • 1999

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Abstract

Distributed organizations increasingly rely on new videosupported communication technologies that may be subject to transmission delays. These delays systematically misalign the feedback one side receives from the other. Through microanalysis of video data from a video-supported meeting in a geographically distributed company, we examine the impact of delay in such communication systems. We specify some ways in which they may subliminally affect communication between remote parties. We illustrate typical kinds of breakdown and conclude with observations about the impact of delays on distributed interaction and the ways in which these impacts can be mediated.