Representing organizational competencies

  • Authors:
  • Artur Caetano;João Pombinho;José Tribolet

  • Affiliations:
  • Technical University of Lisbon and Organizational Engineering Center, Lisboa, Portugal;Technical University of Lisbon and Organizational Engineering Center, Lisboa, Portugal;Technical University of Lisbon and Organizational Engineering Center, Lisboa, Portugal

  • Venue:
  • Proceedings of the 2007 ACM symposium on Applied computing
  • Year:
  • 2007

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Abstract

Business activities within the organization are performed by a number of human or automated actors. For the organization to adapt to internal or external changes it must be able to understand how and why actors are related to and assigned to processes. This requires a consistent representation of the services required by the organization's processes and those provided by its actors. This paper focuses on defining the concepts that allow structurally aligning human actors and business processes through the description of the organizational competencies required to perform processes' activities. These structures can then be used dynamically within a marketplace-based model, supporting the management of actors and activities according to the supply and demand of competencies.