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Information and Software Technology
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Credibility On-Line: Quality Metrics for Evaluation
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
PrIMe: A methodology for developing provenance-aware applications
ACM Transactions on Software Engineering and Methodology (TOSEM)
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One reason system failure rates are not deterred by the latest best practices and tools may lie in how needs are (mis)interpreted by designers and users.