Intermediaries orchestrating public service networks

  • Authors:
  • Marijn Janssen

  • Affiliations:
  • Delft University of Technology, Delft, The Netherlands

  • Venue:
  • dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
  • Year:
  • 2007

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Abstract

Many governmental agencies have created an online presence to advance their service delivery. In the next stage governmental organizations need to cooperate in public service networks to further improve their service offerings. Such networks differ from organizational hierarchies, as they involve autonomous organizations having their own interests and requirements. Public managers are looking for ways to fully exploit the advantages of web service and web service orchestration technology for improved service delivery. This project is aimed at supporting public managers to take advantage of web services technology to coordinate public service networks. Specifically it investigates the roles of intermediary organizations in managing such networks. Preliminary results suggest that the use of web service orchestration technology requires the evolution from hierarchical to agreement-driven relationships and new types of roles and architectures are necessary to effectively coordinate networks.