Analyzing Knowledge Transfer Effectiveness--An Agent-Oriented Modeling Approach

Authors:
Markus Strohmaier;Eric Yu;Jennifer Horkoff;Jorge Aranda;Steve Easterbrook
Affiliations:
University of Toronto and Know-Center Graz;University of Toronto, Canada;University of Toronto, Canada;University of Toronto, Canada;University of Toronto, Canada
Venue:
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Year:
2007

Citing 0
Cited 6

Reflective Analysis of the Syntax and Semantics of the i* Framework

ER '08 Proceedings of the ER 2008 Workshops (CMLSA, ECDM, FP-UML, M2AS, RIGiM, SeCoGIS, WISM) on Advances in Conceptual Modeling: Challenges and Opportunities
Ontology-Based Expertise Finding

PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Influencing factors of knowledge transfer in IT outsourcing

MCBE'09 Proceedings of the 10th WSEAS international conference on Mathematics and computers in business and economics
Social Modeling and i*

Conceptual Modeling: Foundations and Applications
Exploring Appropriation of Enterprise Wikis

Computer Supported Cooperative Work
Interactive Analysis of Agent-Goal Models in Enterprise Modeling

International Journal of Information System Modeling and Design

Quantified Score

Hi-index	0.00

Visualization

Abstract

Facilitating the transfer of knowledge between knowledge workers represents one of the main challenges of knowledge management. Knowledge transfer instruments, such as the experience factory concept, represent means for facilitating knowledge transfer in organizations. As past research has shown, effectiveness of knowledge transfer instruments strongly depends on their situational context, on the stakeholders involved in knowledge transfer, and on their acceptance, motivation and goals. In this paper, we introduce an agent-oriented modeling approach for analyzing the effectiveness of knowledge transfer instruments in the light of (potentially conflicting) stakeholders' goals. We apply this intentional approach to the experience factory concept and analyze under which conditions it can fail, and how adaptations to the Experience Factory can be explored in a structured way.