Interaction process in computer-mediated and face-to-face groups
Computer Supported Cooperative Work - Special issue on time, technology, and groups: development, interaction, and task performance over time in computer-mediated vs face-to-face groups
Group norms, media preferences, and group meeting success: A longitudinal study
Computers in Human Behavior
Group interaction styles in a virtual context: The effects on group outcomes
Computers in Human Behavior
New ways of working: a proposed framework and literature review
EHAWC'11 Proceedings of the 2011th international conference on Ergonomics and health aspects of work with computers
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The effects of task conflict on group effectiveness are far from conclusive. In order to further clarify this relationship, a contingency approach has been suggested. In this context, the present study examines the roles of group potency and information and communication technologies (ICTs) in the relationship between task conflict and team effectiveness. The study involved 44 groups of 4 members each, working in two communication media. Twenty-two groups worked in a face-to-face condition, and the other 22 groups worked in a computer-mediated communication condition. The groups developed a project during four weekly sessions over a one-month period. The results showed that group potency moderated the relationship between task conflict and group effectiveness. However, the communication medium did not play a moderator role in these relationships.