Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Ambiguity as a resource for design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCL-Ware in practice: goals, tasks, and constraints
What we know about CSCL and implementing it in higher education
Analyzing Computer Mediated and Face-to-Face Interactions: Implications for Active Support
Proceedings of the 2005 conference on Artificial Intelligence in Education: Supporting Learning through Intelligent and Socially Informed Technology
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Defining is a natural and necessary response to an ambiguous world, but causes fixation of categories and perspectives. On the basis of two earlier studies of project groups, we came to argue that redefining, and hence constructing various ways in which one perceives and understands something, enables groups to overcome imprisonment in meaning, establishing continuous development and flexibility. In this article, we first build a rationale for facilitating a process of redefining, to be taken into account when designing technology. Departing from this rationale, we discuss features of groupware technology that permit change by being flexible, and evoke redefining by engaging the user more actively. In so doing, we argue to think along new lines in the design of communication and collaboration technology. This paper proposes a specific perspective on technology, facilitating groups to engage in a productive, creative fashion of exploiting meaning potential.