Discovering information behavior in sense making. II: the social
Journal of the American Society for Information Science
Information management for the intelligent organization (2nd ed.): the art of scanning the environment
Framing social life in theory and research
The New Review of Information Behaviour Research
Information Ecology: Mastering the Information and Knowledge Environment
Information Ecology: Mastering the Information and Knowledge Environment
Intellectual Capital: Navigating in the New Business Landscape
Intellectual Capital: Navigating in the New Business Landscape
Information Orientation: The Link to Business Performance
Information Orientation: The Link to Business Performance
The Strategic Management of Intellectual Capital and Organizational Knowledge
The Strategic Management of Intellectual Capital and Organizational Knowledge
Value Added Processes in Information Systems
Value Added Processes in Information Systems
Knowledge management: hype, hope, or help?
Journal of the American Society for Information Science and Technology
Knowledge management in three organizations: an exploratory study
Journal of the American Society for Information Science and Technology
Towards Knowledge Portals: From Human Issues to Intelligent Agents (Information Science and Knowledge Management, 19)
Journal of the American Society for Information Science and Technology
Theories of Information Behavior (Asist Monograph)
Theories of Information Behavior (Asist Monograph)
Information culture and information use: An exploratory study of three organizations
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
International Journal of Information Management: The Journal for Information Professionals
Privacy is a process, not a PET: a theory for effective privacy practice
Proceedings of the 2012 workshop on New security paradigms
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The paper presents a case study of a large Canadian law firm with a distinctive information culture that is vigorously implementing an information management strategy. Our findings suggest that, at least for this organization, information culture trumps information management in its impact on information use outcomes. Thus, the strongly held information values and behaviors in the firm accounted for more than one-third of the variance in information use outcomes. Employees did perceive a high level of information management activity in the firm, although information management played a smaller, perhaps indirect role in explaining information use outcomes. What might organizations do to improve information use? This study suggests that organizations might do well to recognize that, in the hustle and bustle to implement strategies and systems, information values and information culture will always have a defining influence on how people share and use information.