The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
Supply chain planning opportunities for small and medium sized companies
Computers in Industry - Stimulating manufacturing excellence in small and medium enterprises
A goal model-driven supply chain design
International Journal of Data Analysis Techniques and Strategies
Towards a multi-dimensional project Performance Measurement System
Decision Support Systems
Expert Systems with Applications: An International Journal
An integrated framework for supply chain performance measurement using six-sigma metrics
Software Quality Control
A TFN-ANP based approach to evaluate Virtual Research Center comprehensive performance
Expert Systems with Applications: An International Journal
State of the art literature review on performance measurement
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
Fuzzy-scorecard based logistics management in robust SCM
Computers and Industrial Engineering
A SCOR based approach for measuring a benchmarkable supply chain performance
Journal of Intelligent Manufacturing
Computers and Industrial Engineering
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This paper develops a balanced scorecard for supply chain management (SCM) that measures and evaluates day-to-day business operations from following four perspectives: finance, customer, internal business process, and learning and growth. Balanced scorecard has been developed based on extensive review of literature on SCM performance measures, supported by three case studies, each illustrating ways in which BSC was developed and applied in small and medium sized enterprises (SMEs) in India. The paper further suggests that a balanced SCM scorecard can be the foundation for a strategic SCM system provided that certain development guidelines are properly followed, appropriate metrics are evaluated, and key implementation obstacles are overcome. The balanced scorecard developed in this paper provides a useful guidance for the practical managers in evaluation and measuring of SCM in a balanced way and proposes a balanced performance measurement system to map and analyze supply chains. While suggesting balanced scorecard, different SCM performance metrics have been reviewed and distributed into four perspectives. This helps managers to evaluate SCM performance in a much-balanced way from all angles of business.