How does common ground increase?

Authors:
Gregorio Convertino;Helena M. Mentis;Alex Y. W. Ting;Mary Beth Rosson;John M. Carroll
Affiliations:
The Pennsylvania State University, University Park, PA;The Pennsylvania State University, University Park, PA;The Pennsylvania State University, University Park, PA;The Pennsylvania State University, University Park, PA;The Pennsylvania State University, University Park, PA
Venue:
Proceedings of the 2007 international ACM conference on Supporting group work
Year:
2007

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Abstract

We studied the process of sharing and managing knowledge (common ground process) in three-member teams performing emergency management planning tasks on shared maps. We built a reference task and a role-based multi-view prototype for studying this process. In this paper we empirically test the claim that common ground increases through joint experience on a task over time. We model the common ground process using a realistic task, a controlled setting, and multiple measures. We present findings from the analysis of questionnaires, communication transcripts, videos, and artifacts.