How would your favourite user model cope with these scenarios?
ACM SIGCHI Bulletin
Using schematic scenarios to understand user needs
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Making use of scenarios: a field study of conceptual design
International Journal of Human-Computer Studies
WILL THE REAL SCENARIO PLEASE STAND UP?
ACM SIGCHI Bulletin
Gaining insight into unfamiliar contexts: A design toolbox as input for using role-play techniques
Interacting with Computers
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An earlier study shows that stories with dialogue, emotions and conflicts -- similar to fiction writing -- give a better understanding of user needs and the situations in which an interface is used when compared to conventional scenarios. This paper describes how stories with emotions and conflicts were accepted as inputs to the definition of requirements in two industrial software projects, and how managers regarded stories as more credible than concise reports. The paper describes how it is possible to use stories with emotions and conflicts in industrial software projects, characteristics of the most useful stories, and how stories can be used to facilitate a dialogue between users and developers.