Strategy Roadmaps: New Forms, New Practices
Diagrams '08 Proceedings of the 5th international conference on Diagrammatic Representation and Inference
PUX: patterns of user experience
interactions
The impact of social information on visual judgments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sketching as a tool for knowledge management: an interdisciplinary literature review on its benefits
i-KNOW '11 Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies
Collaborative knowledge building with shared video representations
International Journal of Human-Computer Studies
View Points: Visualization in management: From communication to collaboration. A response to Zhang
Journal of Visual Languages and Computing
Sketching software in the wild
Proceedings of the 2013 International Conference on Software Engineering
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Facilitating collaborative knowledge work is a crucial issue in management: knowledge is a key corporate asset, but it is typically spread across various people in different organizational functions. In this paper we explore how conceptual visualizations (such as diagrams, visual metaphors, charts, sketches) can be constructed and used as cognitive artefacts that support collaborative knowledge work. In order to facilitate tasks such as the creation and sharing of knowledge in teams, we propose a collaborative dimensions framework as a tool for understanding how visual artefacts can facilitate collaboration in circumstances that involve distributed knowledge. The framework is based on the widespread Cognitive Dimensions of Notation framework and is enriched with criteria from the boundary object paradigm discussed in organization science. The dimensions of the framework are described and then applied to three different visualizations that are used in collaborative knowledge work. A discussion of future research needs concludes the paper.