Sketching as a tool for knowledge management: an interdisciplinary literature review on its benefits

Authors:
Martin J. Eppler;Roland Pfister
Affiliations:
University of St.Gallen, Blumenbergplatz;University of St.Gallen, Blumenbergplatz
Venue:
i-KNOW '11 Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies
Year:
2011

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Abstract

In this paper, we review the benefits of sketching or ad-hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation. We have conducted a comprehensive literature review in the fields of design, psychology, and computer science that documents the multiple advantages of sketch-based approaches for managing knowledge in organizations, especially on the team-level. We argue for the complementary use of this 'low-tech knowledge management' approach with existing digital infrastructures and tools. The article concludes with a set of propositions for practitioners regarding the use of sketching in different knowledge management contexts and with implications for future research in this area.