Collaborative information seeking: The combined activity of information seeking and collaborative grounding

  • Authors:

  • Morten Hertzum

  • Affiliations:

  • Computer Science, Roskilde University, Building 42.1, P.O. Box 260, DK-4000 Roskilde, Denmark

  • Venue:
  • Information Processing and Management: an International Journal
  • Year:
  • 2008

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Abstract

Since common ground is pivotal to collaboration, this paper proposes to define collaborative information seeking as the combined activity of information seeking and collaborative grounding. While information-seeking activities are necessary for collaborating actors to acquire new information, the activities involved in information seeking are often performed by varying subgroups of actors. Consequently, collaborative grounding is necessary to share information among collaborating actors and, thereby, establish and maintain the common ground necessary for their collaborative work. By focusing on the collaborative level, collaborative information seeking aims to avoid both individual reductionism and group reductionism, while at the same time recognizing that only some information and understanding need be shared.