The complementary role of business process reengineering and information technology to total quality management practices

Authors:
Amy Y. Chou;David C. Chou
Affiliations:
School of Information Technology, Illinois State University, Normal, IL 61790, USA.;Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA
Venue:
International Journal of Information Systems and Change Management
Year:
2007

Citing 3
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Abstract

Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation.