Corporate systems management: an overview and research perspective
Communications of the ACM
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Executive's Guide to E-Business: From Tactics to Strategy
Executive's Guide to E-Business: From Tactics to Strategy
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
International Journal of Information Systems and Change Management
Analysis of a new information systems outsourcing practice: software-as-a-service business model
International Journal of Information Systems and Change Management
Information systems outsourcing life cycle and risks analysis
Computer Standards & Interfaces
Integrating change management and change auditing into information technology consulting practice
International Journal of Information Systems and Change Management
Innovation outsourcing: Risks and quality issues
Computer Standards & Interfaces
Building a successful partnership in higher education institutions
International Journal of Information Systems and Change Management
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Business Process Outsourcing (BPO) has been recognised as a means of achieving organisational strategy. Information System (IS) outsourcing causes deep impact to organisations, such as managerial structure change, task and jobs changes, people and relationship changes and information technology and infrastructure changes. Therefore, finding effective ways to manage organisational changes is a key outsourcing success factor. This paper proposes a model to illustrate the interrelationships between and among the constructs of outsourcing competence, outsourcing change management, outsourcing quality and outsourcing success.