Information technology management roles: the case of chief information officers in Norway

Authors:
Petter Gottschalk
Affiliations:
Department of Technology Management, Norwegian School of Management, Box 580, 1302 Sandvika, Norway
Venue:
International Journal of Information Technology and Management
Year:
2002

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Abstract

This study investigates the emphasis placed on different managerial roles of the chief information officer (CIO). The roles are based on Mintzberg's classic managerial role model and CSC's information systems (IS) leadership roles. A survey was conducted in Norway to investigate potential predictors of leadership roles. One hundred and twenty-eight usable responses were obtained, representing a response rate of 19%. Statistical results indicate that CIOs find the role of entrepreneur most important, and this role has growing importance with increasing end-user computing maturity, IS management maturity, administrative effectiveness, number of persons reporting to the CIO, number of persons working in IS/IT and level of education. While end-user computing maturity has a significant influence on the importance of the entrepreneur, spokesman, leader and liaison roles, IS management maturity has a significant influence on the entrepreneur, change architect and technology strategist roles.