Information and Software Technology
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Organizations have increasingly adopted open source software (OSS) as an essential part of their IT infrastructure. However, several reports and articles contain contradicting claims on the advantages and disadvantages of using OSS. This article describes how decision makers can interpret these reports. The authors performed a case study involving 10 Belgian organizations to support their conclusions from a review of the professional and academic literature. This article can provide decision makers with more insight into whether, when, and how to adopt OSS.