The influence of dispositions and Internet motivation on online communication satisfaction and relationship closeness

Authors:
Vikanda Pornsakulvanich;Paul Haridakis;Alan M. Rubin
Affiliations:
Department of Marketing, School of Management, Assumption University, Bangkok 10240, Thailand;School of Communication Studies, Kent State University, United States;School of Communication Studies, Kent State University, United States
Venue:
Computers in Human Behavior
Year:
2008

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Abstract

Guided by the Uses and Gratifications (U&G) perspective, this study examined the influence of unwillingness to communicate, loneliness, Internet-use motives, and Internet (CMC) use and interaction (amount and types of use and self-disclosure) in online communication satisfaction and online relationship closeness. There were 261 participants in this study. Overall, participants who perceived their face-to-face communication to be rewarding, used CMC for self-fulfillment, and disclosed their personal feelings to others tended to feel close to their online partners. Moreover, those who used the Internet for purposes of self-fulfillment and affection and intended to disclose their feelings to others felt satisfied with their online communication. The associations among the constructs extend our knowledge of the U&G theoretical model, how and why people communicate interpersonally in CMC settings, and the influence of individual differences on CMC for relational communication.